FAQs
We know that transitions can bring up a lot of questions - especially in the ever-changing world of technology - so we want to help provide a little more clarity on some of your questions about our website and membership database.
General
Are the membership rates changing?
There will be a slight increase to membership rates effective February 9, 2023. You can find the new rates here. All memberships have reverted to a 365-day term and will expire one year after your join/renew date.
I am having trouble logging in, how can I reset my password?
If you have not already created a login for our new site, please click on the Login button below and choose "Don't have an Account? Create One". All members will need to create a new password for this site in order to log in for the first time.
If you have already created an account on the new site, you click on the "Forgot your Username or Password?” link under the Login form.
Where can I update my personal information?
Once you log in to your account, click on “My Info” in the left menu of your dashboard. You can update your personal information by clicking on the pencil icon next to the fields you would like to edit.
Membership & Billing
Will I lose my membership information?
If you are a lapsed member and need to renew, please contact us at info@arnova.org instead of creating a new account; we have stored some of your historical information and can restore it to your new membership account.
How do I know if I am a *lapsed member?
If you create a login, your Member Hub will display a message showing that your membership is inactive. You can also email us at info@arnova.org to find out more about your membership.
I'm not a member anymore (lapsed member) – how do I renew my membership?
If you recently had a membership and believe your membership has lapsed, please contact us at info@arnova.org to renew instead of creating a new account; we have stored some of your historical information and can restore it to your new membership account.
Where can I find my invoices?
Your past and upcoming invoices can be found when you log in to the Member Hub through the ARNOVA website. All necessary information will be available through the dashboard under “My Billing Info” on the Dashboard.
NVSQ
How do I access NVSQ?
Remember that in order to access NVSQ through our website, you must be an active member. NVSQ Direct Access is now available in the Member Hub. Once you log in to the Member Hub, click on the “NVSQ Direct Access” link, located at the bottom left side of the screen. You can also access login from the NVSQ direct access page at www.arnova.org/direct-access.